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TERMS AND CONDITIONS
In these terms and conditions:
Lakelovers are an agent for the Owner and the contract for the rental of the Holiday Property is made between you and the Owner (not Lakelovers). As Lakelovers act as an agent for the Owner we accept no liability for the acts or failure to act of the Owner. In particular, we cannot accept liability for any act or neglect by the Owner or for any faults or problems with the Holiday Property. Our responsibility to you is limited to making and processing the Holiday Let in accordance with your instructions.
The Holiday Let is granted by the Owner to you for the purpose of a holiday. You agree that your Booking is for the sole purpose of holiday accommodation and accept that you are not offered any rights other than the right to occupy the Holiday Property as holiday accommodation for the Holiday Period. The Holiday Let (including without limitation any long let) is not an ‘Assured Shorthold Tenancy’ or protected under the Protection from Eviction Act 1977.
If we are found to be at fault for any service we have provided (as opposed to any service provided by the Owner) we will not pay more than the commission we have earnt in relation to the Booking concerned together with your reasonable expenses.
We do not limit or exclude any liability for death or injury caused by our negligence or for any criminal act.
1.1 Making your Booking
All bookings depend on the Holiday Property being available. You, as the party leader, must be at least 18 years old at the time of booking. You confirm that you are authorised to book the Holiday Let and that all other members of your party agree that the Holiday Let will be governed by these Terms and Conditions. You, as the party leader, are responsible for making all payments due to us.
As long as the Holiday Property is available and we have received all the relevant payments from you, we will send you the Booking Form (see below) as soon as reasonably possible. The Booking Form will show, among other things, details of the Holiday Let, the amount you have paid and the amount you still owe. Your binding contract with the Owner will only begin when we issue you with the Booking Form on behalf of the Owner and no contract exists until that time.
If we accept a payment or send you an email or other communication it does not mean we have accepted a booking unless we have issued you with the Booking Form. Please do not make any travel arrangements until we have issued you with a Booking Form. We will send you your Booking Form either by post or by email. If you book with us online, we will send your Booking Form by email. If you book by post or phone, we will send your Booking Form to you by post unless you tell us at the time of booking that you would prefer it to be provided by email. It is your responsibility to check your emails regularly and to let us know about any change to your email or postal address.
When you receive your Booking Form, please check the details carefully. If anything is not correct, please tell us immediately. If you book through a travel agent, we may send your Booking Form and all other documents to your travel agent.
Where we offer the option of a provisional telephone booking, the Holiday Property will be released for general sale after the agreed time period unless you fully confirm the Booking. As mentioned, no Holiday Let exists until we have sent you a Booking Form
Lakelovers, on behalf of the Owner, has the right to cancel or to refuse a Holiday Let at any time where we reasonably believe that (a) you are likely to breach these Terms and Conditions; (b) any details supplied by you in relation to your Booking are incorrect; or (c) you have behaved in an abusive, threatening or unlawful manner to an Owner or to our staff. If we cancel your Booking, we will tell you in writing and neither we nor the Owner will have any liability to you.
1.2 Suitability for your needs
The details in Lakelovers’ website are intended to present a general description of holiday properties and not all details can be included. There may be small differences between a Holiday Property and its description.
We cannot be responsible for any inaccurate information relating to a Holiday Property unless this was caused by Lakelovers’ negligence.
You should take reasonable steps to ensure that the Holiday Property is suitable for your needs before you book. This may include issues such as property type, location, access, facilities, layout, stairs, grounds/garden and so on. Lakelovers will answer any queries about properties in order that you can make an informed decision about a property’s suitability prior to making a booking.
All properties are pinpointed on a map on the Lakelovers website. Google street view is usually available for you to see the general setting of the location. If you are still not sure if a location is suitable for your requirements, you must enquire with Lakelovers to satisfy yourself the property is in a suitable location/setting for you.
If you or any member of your party has any disability that may affect your stay at a Holiday Property please let us have details before you book. If the Owner reasonably feels unable to meet that person’s needs they may decline or cancel a Holiday Let.
We cannot be liable for any changes to local services or attractions.
Lakelovers are the agents of the Owner and are duly authorised to act on the Owner’s behalf in matters relating to the Holiday Let in accordance with the Terms and Conditions.
Where a Holiday Let has been confirmed, the Owner permits you to occupy the Holiday Property for the Holiday Period for the Holiday Cost. For the avoidance of doubt, further information may be seen on our Frequently Asked Questions (FAQs) section of our website or by calling 015394 88855.
You and your Party must:-
Owners can refuse to allow access to Holiday Properties if the unreasonable behaviour of anyone in your party is likely to cause offence to other guests, to members of staff or to neighbours, or if the Owner reasonably believes that you or any member of your party will cause damage to the Holiday Property. If this happens, the contract between you and the Owner will end and you will not receive any refund and neither we nor the Owner will have any further liability to you.
You must pay one third of the Holiday Cost, of the cost of any selected extras, and of the booking fee (payable for each week or part week booked) by debit or credit card, when placing your booking with Lakelovers. The balance of the Holiday Cost, of the cost of any extras, and of the booking fee is due eight weeks before the Commencement Date.
Where you have chosen to buy extras through our website (such as leisure passes or logs) your agreement is with the provider and not with Lakelovers and Lakelovers is not responsible for any item bought in this way.
Where a booking is made less than eight weeks before the Commencement Date you must pay in full when booking the Holiday Let.
No additional charge will be made for payments made by debit card, credit card or cheque.
If you do not make any payment due by the specified date we, on behalf of the Owner, are entitled to assume that you want to cancel your booking and your booking will be cancelled immediately. In this case you may have to make additional payments.
Lakelovers acts as an agent and other than the booking fee (which we may charge ourselves for the services we provide in administering your booking) and the charge for the Good Housekeeping Waiver all charges (including cancellation charges) and refunds are made for and on behalf of the Owner.
The prices of unbooked properties may be changed at any time. The price of the Holiday Let will be confirmed in the Booking Form. Please check the price and all other details after you receive the Booking Form and let us know as soon as possible if you have any questions.
Prices are for the Holiday Property as a whole and are not linked to the size of your party. No refund is payable if any member of your party does not occupy the Holiday Property.
The Holiday Period will commence at 4:00 pm on the Commencement Date and you must have vacated the Holiday Property with your Party and all your property by 10:00 am on the departure date. Failure to do so may result in you being charged a further day’s proportionate Holiday Cost as per condition 4.13.
Bookings lasting longer than 28 days are treated as ‘long lets’. All terms included for standard shorter duration bookings apply to long lets. In addition, the following conditions also apply:
The Holiday Property is let to you for the purposes of an extended holiday only and no rights of tenancy are implied through a stay lasting longer than 28 days. Occupancy of the Holiday Property is restricted to one party only and Lakelovers may ask for details of the members of the party to ensure the Owner’s insurance is not invalidated through over occupancy or any other reason pertaining to an unsuitable party composition (e.g. bringing a dog to a Holiday Property which is advertised as not accepting dogs).
Fair usage of utilities is a condition of long lets. The owner reserves the right to terminate any long let where the Owner believes that an excessive use of utilities (electricity, gas, water, broadband services) has occurred. Any damage to the Holiday Property or its contents must be reported as soon as possible during the stay, not after departure, to allow for investigation. Failure to report damage to the Holiday Property during your stay may result in the damage being harder and more costly to rectify. See clauses 4.2, 4.7, 8.1 and 8.2.
Cleaning and linen changes for long lets are subject to agreement on an individual basis. There may be extra charges for cleaning and linen/ towels depending on the frequency required for these services. We will agree these charges with you before confirming the booking.
You must return the keys to the Holiday Property to Lakelovers or to the Holiday Property’s keybox where applicable on the Departure Date as directed by Lakelovers. If you lose a key, Lakelovers will replace it upon you paying the reasonable costs of having the replacement cut or alternatively the cost of replacing the key will be deducted from the Good Housekeeping Deposit (if selected and paid for).
If a parking permit(s) are issued to you, you must return these as directed to either the Holiday Property or the Lakelovers office as appropriate. Failure to return the permit upon departure will result in a fee of £50 being charged to you.
You may refuse this additional service of linen, towel change and full clean by contacting us prior to the day when the clean is scheduled to take place.
The Holiday Property must not be used except for the purposes of a holiday by you and your Party during the Holiday Period and not for any other purpose or longer period.
This Holiday Let may be terminated before the end of the Holiday Period by the Owner or Lakelovers (as agent for the Owner) directly giving you notice of termination in the event of you or a member of Your Party being in serious breach of these Terms and Conditions. The Holiday Let may also be terminated by reason of fire or other event which renders the Holiday Property uninhabitable
Lakelovers and the Owner do not expect to have to make any changes to your Holiday Let. Sometimes problems do occur however and Lakelovers (as agents for the Owner) reserve the right to cancel the Holiday Let where circumstances cause the Holiday Property to become unavailable or uninhabitable during the Holiday Period, including the withdrawal of the Holiday Property from the Lakelovers Portfolio. In such circumstances Lakelovers (on behalf of the Owner) will endeavour to offer an alternative property from the Lakelovers Portfolio to you from the Commencement Date to the Departure Date. Should Lakelovers (on behalf of the Owner) cancel the Holiday Let in this way and you do not accept an alternative property or a suitable alternative property is not available from the Lakelovers Portfolio, a refund will be made to you of all monies you have paid to Lakelovers in relation to the Holiday Let.
In any case where an alternative property offered to you costs more than the original property booked, and you accept the alternative property offered, you will have to pay the balance of the cost between the lower and higher cost properties. Where an alternative property is offered to you and the alternative costs less than the original property booked, and you accept the alternative property option, you will be refunded the balance of the cost between the higher and lower cost properties. Lakelovers will have no further liability to you.
Lakelovers reserves the right to make alterations to their website at any time and you are advised to view the most up to date details of the Holiday Property on the Lakelovers website.
Lakelovers will retain any items left at the Holiday Property for a period of 28 days from the Departure Date. Items left by you will be returned to you if requested, at a cost of £10.00 plus postage and packing. Lakelovers do not accept responsibility for the safe carriage of any items returned. Items of food and drink will not be returned.
Neither the Owner nor Lakelovers can accept responsibility or pay any compensation where they are prevented from carrying out any obligation to you under these Terms due to events beyond their control including the destruction and damage of the Holiday Property through fire, flood, explosion, storm or weather damage, adverse weather conditions, neighbouring building works, noise disturbance, burglary, criminal damage, riot, industrial action, natural disaster, war or threat of war, actual or threatened terrorist activity, non-availability of public transport, destruction/interruption of utility services, epidemic, infestation by pests and/or similar situations beyond the control of the Owner or Lakelovers, either before the Commencement Date or during the Holiday Period.
If the Holiday Property has the benefit of an on-street parking permit or any other
form of parking permit you will be responsible for any fines imposed for failure
to display the permit as directed by Lakelovers. You or members of your party must park only in the designated parking areas, if provided, and not cause any obstruction . Parking may not always be directly outside of your Holiday Property. Please refer to your directions to the Holiday Property for more details
No liability is accepted by the Owner or Lakelovers for access difficulties to the Holiday Property caused by weather conditions affecting access. We try to keep you informed of adverse weather conditions via the Lakelovers website /social media, which may affect public or private access to the Holiday Property, however, road and transport conditions can change rapidly. Therefore, you are strongly advised to seek the latest information relating to access prior to setting off on your journey.
You are required to put refuse/recycling in the appropriate place to await collection in accordance with the instructions left at the Holiday Property. You are also required to return the bin to the appropriate location following collection. Please notify Lakelovers if a collection is missed.
If problems do occur for whatever reason, please contact Lakelovers as soon as possible on our service number. This number is given on booking confirmation correspondence, customer feedback forms and property information folders within properties.
Some properties are managed by the Owner, not Lakelovers. If this is the case contact details for the Owner or their Owner’s approved contractor(s) will be left in the property information folder. The Owner or their appointed representative /contractors should be the first person you call if there is a fault in the Holiday Property, not Lakelovers if the owner arranges his/her own maintenance and housekeeping arrangements. Otherwise your first contact point will be Lakelovers who act on behalf of the Owner.
You must always notify us or the Owner as soon as possible as it is often difficult or impossible to resolve a problem once time has passed and particularly where you have left the Holiday Property.
Most complaints are resolved quickly however if a complaint is not resolved by our own staff, the Owner, or associated contractors on behalf of the Owner following your first report, we will put into place the following procedure:
The following procedures shall apply:
In order for us to respond to a complaint in these circumstances it is essential that you give the Owner or Lakelovers (on behalf of the Owner) reasonable opportunity to rectify the problem. This includes allowing Lakelovers staff or contractors (on behalf of the Owner) access to the Holiday Property at a reasonable time to assess and rectify any problems (see condition 11.5). No compensation will be offered (on behalf of the Owner) where opportunity to rectify problems is denied by you. You must not vacate the Holiday Property as a consequence of any complaint raised by you (unless there is an evident danger to you or your party) until the complaint can be assessed by Lakelovers or the Owner and reasonable attempts to rectify the problem(s) can be attempted. Any consideration of compensation will be affected by you allowing or frustrating such reasonable attempts to rectify any problem(s)
Please see our Privacy Notice which is available on our website at https://www.lakelovers.co.uk/privacy-policy/ and which explains how we process your personal data.
Specific terms may apply to special offers and promotions.
Promotion codes entitle you, at the time of ordering, to a saving on a new holiday or a gift.
Lakelovers reserves the right to decline to accept bookings or gifts where, in its opinion, a promotion code is invalid for the booking being placed.
Promotion codes are only valid on specific holidays and may be withdrawn at any time.
Only one promotion code can be used per booking.
Promotion codes are not valid in conjunction with any other promotion.
Lakelovers reserves the right to change these Terms and Conditions at any time.
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